{"id":3693,"date":"2025-05-02T09:01:49","date_gmt":"2025-05-02T09:01:49","guid":{"rendered":"http:\/\/localhost\/bentol\/?page_id=3693"},"modified":"2026-05-25T22:23:29","modified_gmt":"2026-05-25T22:23:29","slug":"politica-de-rambursare","status":"publish","type":"page","link":"https:\/\/www.tcp-global.eu\/ro\/refund-policy\/","title":{"rendered":"Politica privind ramburs\u0103rile \u0219i return\u0103rile"},"content":{"rendered":"

Politica privind ramburs\u0103rile \u0219i ajust\u0103rile serviciilor<\/h2>\n

Data intr\u0103rii \u00een vigoare: 26 mai 2026<\/strong><\/p>\n

1. Prezentare general\u0103<\/h3>\n

TCP Global EOOD (\u201cCompania\u201d) ofer\u0103 servicii profesionale de gestionare a ciclului de via\u021b\u0103 al activelor IT \u00een sectorul B2B, inclusiv servicii de logistic\u0103 securizat\u0103, distrugerea certificat\u0103 a datelor, diagnosticare tehnic\u0103 \u0219i recuperarea valorii. Prezenta Politic\u0103 privind ramburs\u0103rile \u0219i ajust\u0103rile serviciilor prezint\u0103 condi\u021biile \u00een care taxele de serviciu pot fi rambursate, ajustate sau creditate.<\/p>\n

\u00centruc\u00e2t toate serviciile sunt furnizate \u00een baza unor contracte corporative individuale sau a unor oferte scrise, condi\u021biile specifice ale oric\u0103rui contract de prestare a serviciilor prevaleaz\u0103 asupra prezentei politici generale.<\/p>\n

2. Natura serviciului<\/h3>\n

TCP Global EOOD \u00ee\u0219i desf\u0103\u0219oar\u0103 activitatea exclusiv \u00een regim B2B (business-to-business). Serviciile oferite nu sunt destinate publicului larg \u0219i nu intr\u0103 sub inciden\u021ba drepturilor standard de returnare ale consumatorilor prev\u0103zute de legisla\u021bia bulgar\u0103 sau european\u0103 privind protec\u021bia consumatorilor. Toate rela\u021biile comerciale sunt reglementate prin contracte de servicii corporative, oferte sau comenzi de achizi\u021bie convenite \u00eentre TCP Global EOOD \u0219i organiza\u021bia clientului.<\/p>\n

3. Condi\u021bii de eligibilitate pentru ramburs\u0103ri sau credite de serviciu<\/h3>\n

Se poate acorda o rambursare sau un credit de servicii \u00een urm\u0103toarele situa\u021bii:<\/p>\n

    \n
  • Serviciu neprestat:<\/strong> \u00cen cazul \u00een care TCP Global EOOD a \u00eencasat plata pentru un serviciu care nu a fost prestat ulterior din cauza unor circumstan\u021be aflate sub controlul companiei, se va efectua o rambursare integral\u0103.<\/li>\n
  • Furnizarea par\u021bial\u0103 a serviciilor:<\/strong> \u00cen cazul \u00een care serviciile convenite au fost prestate doar par\u021bial din cauza unei erori a Companiei, se va stabili \u0219i se va conveni \u00een scris asupra unei compensa\u021bii propor\u021bionale sau a unei ramburs\u0103ri par\u021biale.<\/li>\n
  • Plat\u0103 dubl\u0103:<\/strong> \u00cen cazul unei pl\u0103\u021bi accidentale efectuate \u00een dublu exemplar, suma \u00een plus va fi rambursat\u0103 integral \u00een termen de 14 zile lucr\u0103toare de la confirmare.<\/li>\n
  • Defec\u021biune a serviciului confirmat\u0103:<\/strong> \u00cen cazul \u00een care se demonstreaz\u0103 c\u0103 un serviciu nu a respectat specifica\u021biile convenite, prev\u0103zute \u00eentr-un acord privind nivelul serviciilor (SLA) semnat sau \u00eentr-un contract corporativ, se poate negocia acordarea unei reduceri sau a unei desp\u0103gubiri.<\/li>\n<\/ul>\n

    4. Servicii nerambursabile<\/h3>\n

    Urm\u0103toarele servicii nu sunt, \u00een general, rambursabile odat\u0103 ce au fost ini\u021biate sau finalizate:<\/p>\n

      \n
    • Servicii certificate de \u0219tergere a datelor sau de distrugere fizic\u0103 a datelor \u2014 odat\u0103 ce au fost eliberate certificatele de distrugere, procesul este ireversibil.<\/li>\n
    • Servicii de logistic\u0103 \u0219i transport securizat \u2014 odat\u0103 ce bunurile au fost preluate \u0219i expediate, costurile de transport nu sunt rambursabile.<\/li>\n
    • Taxe pentru diagnosticarea \u0219i evaluarea tehnic\u0103 \u2014 dup\u0103 ce raportul tehnic a fost transmis clientului.<\/li>\n
    • Taxe pentru documenta\u021bia administrativ\u0103 \u0219i de conformitate.<\/li>\n<\/ul>\n

      5. Recuperarea valorii bunurilor \u0219i livrarea \u00een consigna\u021bie<\/h3>\n

      \u00cen cazurile \u00een care bunurile IT sunt prelucrate \u00een vederea recuper\u0103rii valorii sau a rev\u00e2nz\u0103rii, TCP Global EOOD nu garanteaz\u0103 o valoare specific\u0103 de rev\u00e2nzare. Fluctua\u021biile pie\u021bei, starea bunurilor \u0219i cererea global\u0103 pot influen\u021ba valorile finale de recuperare. Orice acorduri privind \u00eemp\u0103r\u021birea veniturilor sunt reglementate strict prin acordul scris individual \u00eencheiat \u00eentre p\u0103r\u021bi \u0219i nu fac obiectul condi\u021biilor generale de rambursare.<\/p>\n

      6. Solicitarea unei ramburs\u0103ri sau a unei ajust\u0103ri a serviciului<\/h3>\n

      Pentru a ini\u021bia o cerere de rambursare sau de ajustare a serviciilor, clien\u021bii trebuie s\u0103 contacteze TCP Global EOOD \u00een scris \u00een termen de 14 zile calendaristice<\/strong> de la data finaliz\u0103rii serviciului sau de la data facturii, oricare dintre acestea survine mai devreme. Cererile trebuie s\u0103 includ\u0103:<\/p>\n

        \n
      • Denumirea companiei \u0219i datele de contact<\/li>\n
      • Men\u021biunea num\u0103rului facturii, contractului sau comenzii de servicii corespunz\u0103toare<\/li>\n
      • O descriere clar\u0103 a problemei \u0219i a modific\u0103rii solicitate<\/li>\n
      • Orice documente justificative<\/li>\n<\/ul>\n

        Cererile trebuie trimise prin e-mail la adresa: csd@tcp-global.eu<\/strong><\/p>\n

        7. Calendarul proces\u0103rii<\/h3>\n

        TCP Global EOOD va confirma toate cererile de rambursare sau de ajustare \u00een termen de 5 zile lucr\u0103toare<\/strong> de la primire. O decizie final\u0103 va fi comunicat\u0103 \u00een termen de 20 de zile lucr\u0103toare<\/strong>. \u00cen cazul \u00een care se aprob\u0103, ramburs\u0103rile vor fi efectuate prin aceea\u0219i metod\u0103 de plat\u0103 utilizat\u0103 ini\u021bial \u00een termen de 14 zile lucr\u0103toare<\/strong> de aprobare.<\/p>\n

        8. Litigiile<\/h3>\n

        \u00cen cazul unui litigiu privind o rambursare sau o ajustare a serviciilor, p\u0103r\u021bile convin s\u0103 \u00eencerce mai \u00eent\u00e2i solu\u021bionarea acestuia prin negocieri de bun\u0103-credin\u021b\u0103. \u00cen cazul \u00een care litigiul nu se solu\u021bioneaz\u0103, acesta va fi supus jurisdic\u021biei instan\u021belor competente din Sofia, Bulgaria, \u00een conformitate cu legisla\u021bia bulgar\u0103 \u0219i cu reglement\u0103rile UE aplicabile.<\/p>\n

        9. Contact<\/h3>\n

        Pentru orice \u00eentreb\u0103ri referitoare la aceast\u0103 politic\u0103, v\u0103 rug\u0103m s\u0103 contacta\u021bi TCP Global EOOD:<\/p>\n

          \n
        • E-mail:<\/strong> csd@tcp-global.eu<\/li>\n
        • Telefon:<\/strong> (+359) 87 87 22 100<\/li>\n
        • Adres\u0103:<\/strong> Str. George Washington nr. 24, 1202 Sofia, Bulgaria<\/li>\n<\/ul>","protected":false},"excerpt":{"rendered":"

          Refund and Service Adjustment Policy Effective Date: May 26, 2026 1. Overview TCP Global EOOD (“Company”) provides professional B2B IT asset lifecycle management services, including secure logistics, certified data destruction, technical diagnostics, and value recovery. This Refund and Service Adjustment Policy outlines the conditions under which service fees may be refunded, adjusted, or credited. As <\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_theme","meta":{"_acf_changed":false,"_joinchat":[],"footnotes":""},"class_list":["post-3693","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\nRefund and Returns Policy - TCP Global<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.tcp-global.eu\/ro\/politica-de-rambursare\/\" \/>\n<meta property=\"og:locale\" content=\"ro_RO\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Refund and Returns Policy\" \/>\n<meta property=\"og:description\" content=\"Refund and Service Adjustment Policy Effective Date: May 26, 2026 1. 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