Terms and Conditions

Effective Date: May 21, 2026

1. Introduction

These Terms and Conditions govern the use of the website www.tcp-global.eu and the services provided by TCP Global EOOD. By accessing or using this website, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you should not use this website.

TCP Global EOOD acts as a corporate IT asset lifecycle manager and logistics coordinator, providing integrated services including secure logistics, certified data destruction, technical services, and asset value recovery.

2. Definitions

• “Company” refers to TCP Global EOOD.

• “Services” refers to all logistics management, data security coordination, technical services, and commercial recovery services organized by TCP Global EOOD.

• “User” refers to any individual or entity accessing the website.

• “Website” refers to www.tcp-global.eu.

3. Use of the Website

The content of this website is provided for general information purposes only. TCP Global EOOD reserves the right to modify, update, or remove content at any time without prior notice. Users agree to use the website only for lawful purposes. Unauthorized use may result in a claim for damages and/or be a criminal offense.

4. Services Disclaimer

All services organized by TCP Global EOOD are subject to separate corporate agreements, proposals, or contracts. The information on this website does not constitute a binding commercial offer. No guarantees are made regarding completeness or suitability of the information presented.

5. Intellectual Property

All content is the property of TCP Global EOOD or its licensors and is protected by applicable intellectual property laws. Users may not reproduce or distribute content without prior written consent from TCP Global EOOD.

6. Limitation of Liability

To the maximum extent permitted by applicable law, TCP Global EOOD shall not be liable for any direct, indirect, or consequential damages arising from the use or inability to use this website. Nothing in these Terms shall limit or exclude our liability for death or personal injury caused by negligence, or for fraud or fraudulent misrepresentation.

7. External Links

This website may contain links to external sites. TCP Global EOOD is not responsible for the content or practices of third-party sites. Accessing such links is at the user’s own risk.

8. Data Protection (GDPR Compliance)

TCP Global EOOD is committed to protecting your personal data in accordance with the General Data Protection Regulation (EU) 2016/679 (GDPR).

• Purpose: We process personal data only for the purposes stated in our Privacy Policy.

• Rights: Under GDPR, you have the right to access, rectify, erase, restrict processing, and request portability of your personal data.

• Contact: To exercise these rights, please contact our data management desk at the contact details provided in Section 12.

9. Confidentiality

Any information submitted through forms or communications will be treated as confidential and processed in accordance with our Privacy Policy and applicable data protection laws.

10. Modifications to Terms

TCP Global EOOD reserves the right to update these Terms at any time. Continued use of the website constitutes acceptance of the revised Terms.

11. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of the European Union and the laws of the Republic of Bulgaria. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the competent courts in Sofia, Bulgaria.

12. Contact Information

For any questions regarding these Terms or to exercise your GDPR rights, please contact TCP Global EOOD via the contact details provided on the website or via email at csd@tcp-global.eu.

13. Service Scope, Subcontracting & Environmental Responsibility

TCP Global EOOD provides its services either directly or through a network of certified facilities and partners across Europe and internationally. Operations and logistics coordination are managed from our corporate office and warehouse facility located at Ruse Center, 20 Pridunavski Blvd., Ruse, Bulgaria.

Environmental Notice: TCP Global EOOD acts strictly as an asset lifecycle and logistics management manager and does not directly handle, store, or transport Waste Electrical and Electronic Equipment (WEEE), nor does it hold individual environmental waste processing licenses. All downstream disposal, recycling, and WEEE-regulated processing operations are sub-contracted to and executed exclusively by fully licensed and certified third-party regional partners.

Clients are responsible for providing accurate and complete information regarding IT assets, including quantity, type, and condition. Any discrepancies may affect service delivery, pricing, or timelines.

14. Chain of Custody and Documentation

TCP Global EOOD coordinates strict chain-of-custody procedures to ensure full traceability of assets throughout the lifecycle process. Documentation provided to clients reflects the information recorded during operations by TCP Global EOOD or its operational partners and is considered valid at the time of issuance. Clients must report any inconsistencies in documentation within 14 days of receipt.

15. Data Erasure and Destruction

Data erasure services are performed using industry-standard certified tools. Certificates of data destruction or erasure are provided where applicable. The client remains the “Data Controller” under GDPR, and TCP Global EOOD acts as the “Data Processor” regarding any data remaining on devices until destruction or certified erasure is completed and confirmed.

16. Pricing and Payments

All pricing is provided through individual business quotations or corporate contracts. Prices may vary depending on asset condition, volume, logistics requirements, and market conditions. Payment terms are defined within the specific contractual agreement between TCP Global EOOD and the client.

17. Value Recovery and Consignment

In cases where assets are remarketed, revenue-sharing terms will be clearly defined in writing prior to engagement. TCP Global EOOD does not guarantee a specific resale value, as it is strictly subject to global market demand and asset condition.

18. Force Majeure

TCP Global EOOD shall not be liable for failure or delay in performance resulting from events beyond its reasonable control, including but not limited to natural disasters, regulatory or legislative changes, or global disruptions in logistics networks.

19. Entire Agreement

These Terms, along with any specific Service Level Agreements (SLAs), nondisclosure agreements, or corporate contracts, constitute the entire understanding between TCP Global EOOD and the User.

20. Severability

If any provision of these Terms is found to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions shall remain in full force and effect.